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BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎04-07-2009
My Device: Not Specified

My Pin is locked and it's being used by someone else!


I'm from Venezuela and I bought my Blackberry Curve 8320 through Amazon last week.

When I was trying to activate my BB services here in Venezuela they found out that the pin is being used by someone else in USA with TMobile. How can this be possible?

I called TMobile and they are not able to do anything.

Who can help me to release my pin so I can use it here in Venezuela?


Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: My Pin is locked and it's being used by someone else!

did you buy the device at Amazon or at Amazon MarketPlace? I think you bought a used phone at the MarketPlace. You have to contact the seller and tell them to call T-Mobile to have the PIN released.

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