09-12-2013 02:08 PM
I have always been a die-hard user of Pearl smartphones.
Of recent, my pearl's address book was multiplied and I now have over 3000 addresses!!! I will love to delete the multiplication but couldn't do so.
Also, I cannot see the switch device option on my blackberry software to enable me switch my device.
Help and supports needed urgently.
09-12-2013 03:34 PM
Welcome to BlackBerry Support Forums
Regarding your duplicate contacts issue first do a backup of your Address book to avoid any data loss
Then Go to the email account and Turn Off Wireless Contact sync > Open your Address Book Or Contacts > Press the Menu Key > Options > on that Screen type " rset " it may warn you that it will wipe your contacts list > Click Yes to continue .
Once it is done , Go to email account which you're using to sync your Contact list and ENABLE Wireless Contact Syncronization . It will populate your Address Book back .
Or please refer to this Knowledge Base :
KB19704 : Multiple Address Book contact lists are created on a BlackBerry smartphone causing issues with synchronization
09-12-2013 05:32 PM
09-13-2013 08:22 AM
I opened the address book, pressed the Menu key, options ... but couldn't get any screen to type "rset" into.
What you see when you open Contacts or Address Book > Menu key > Options > .... ?
let us know.
09-13-2013 01:20 PM
Yes .. within that screen you have to type rset ( please note you won't see those letters while typing ) Then proceed as suggested .