Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones


Thank you for visiting the BlackBerry Support Community Forums.

BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)

BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.

"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."

- Kevin Michaluk, Founder, CrackBerry.com

Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.


Reply
Highlighted
New Contributor
Posts: 8
Registered: ‎09-20-2012
My Device: torch 9810
My Carrier: bell canada
Accepted Solution

My Torch 9810 screen won't rotate

 I posted this yesterday. Today I removed my battery to reset and the screen will rotate for a short period of time then stops. Reset again its OK but after a short time it wont rotate. 

Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: My Torch 9810 screen won't rotate

Hello Skinz,

 

I would suggest to do a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320, please test before restoring any data to the device.

If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
http://btsc.webapps.blackberry.com/btsc/KB10339

If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.

Thank you

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

New Contributor
Posts: 8
Registered: ‎09-20-2012
My Device: torch 9810
My Carrier: bell canada

Re: My Torch 9810 screen won't rotate

 Thanks Hatchback sounds like more time than i have to resolve tonight. I will try it tomorrow and let you know. This phone has given me alot of software problems since the get go. It is a new replacement for my 9800 that worked flawlessly till the speaker went and the return button stopped working.  stay tuned....

New Contributor
Posts: 8
Registered: ‎09-20-2012
My Device: torch 9810
My Carrier: bell canada

Re: My Torch 9810 screen won't rotate

Hatchback your first link is no good it says:

Error
We are sorry but your request could not be processed at this time. Please perform a new search below or click here to return to the home page.
 
I will retry it later.
Thanks 
 Skinz
New Contributor
Posts: 8
Registered: ‎09-20-2012
My Device: torch 9810
My Carrier: bell canada

Re: My Torch 9810 screen won't rotate

 Thanks hatchback the screen is working now..... Greatly appreciate it.

 Skinz

New Member
Posts: 1
Registered: ‎01-28-2013
My Device: Torch 9810
My Carrier: Kolbi

Re: My Torch 9810 screen won't rotate

The page doesnt work, please HELP, im going crazy with this, my screen wont rotate. Yesterday i dropped my phone like 1 meter height. There is a probability the sensor is damage? How can i fix this?

New Contributor
Posts: 8
Registered: ‎09-20-2012
My Device: torch 9810
My Carrier: bell canada

Re: My Torch 9810 screen won't rotate

Sorry I won't be much help. My phone had software issues from being refurbished and due to my frustrations with it I replaced it with another brand of phone. Love Blackberry but Bell Canada's refurbished phone program drove me away from another Blackberry.