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New Contributor
Posts: 2
Registered: ‎04-17-2013
My Device: Torch 9860
My Carrier: Virgin

My Torch 9860 Fails to Start

My Torch 9860 does not start up. I removed and plugged back the battery three times, but the screen is stuck on loading page. Can anyone help me with this issue, please?

 bb9860

Hall of Famer III
Posts: 58,191
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: My Torch 9860 Fails to Start

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎04-17-2013
My Device: Torch 9860
My Carrier: Virgin

Re: My Torch 9860 Fails to Start

There's another problem. I do exactly as instructed but the phone does not go into safe mode. 

Hall of Famer III
Posts: 58,191
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: My Torch 9860 Fails to Start

How many times did you try? How many variations from the documented instructions did you try?

 

I recall one device I had (a 9550, I think) that required

  1. Waiting until the screen became responsive
  2. Holding the ESC until about 50% of the loading bar
  3. Releasing the ESC key until about 80% of the loading bar
  4. Then holding the ESC key from about 80% to 90% (I think)

That was the sequence that device needed, and it took considerable experimentation to find it. If you have only tried once or twice, and have not tried any variations, then you may wish to consider doing so.

 

Otherwise, the recovery methods are more drastic:

 

Of course, those are only useful if the problem is not hardware. And hardware problems are impossible to truly diagnose at an internet-distance.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................