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02-24-2012 03:55 AM
What I find incredible, if you do a search under BB own support page,it gives you nothing.
Are they hoping if they ignore it, then the problems will go away?
04-16-2012 08:41 AM
Really sorry to learn of your fault because I had exactly the same with my BB phone. Fortunately it was within 7 days of my setting up the contract with O2 and they exchanged it for another. However, this was the 2nd phone in a fortnight I had gotten from them. The 1st one developed a line across the screen and it wasn't a crack. I was told at the shop they must have received a bad batch as they tried another battery in mine and the red light no action continued.
I think you have to be a BB fan, as I am, to want to keep the faith. A more forthcoming o2 advisor told me they have had numerous problems with BB phones as they were forever going wrong. Just maybe this is why RIM are concentrating their efforts on the corporate market. Can't see them succeeding if they're unable to get it right with the individual service.
The only safeguard I can recommend if you really want to continue using BB phones is to get insurance covering parts and labour. Oh, and keep a spare phone to slip your sim into whilst yours is away being repaired, should it break down. All the best.
06-06-2012 12:21 PM
06-06-2012 03:25 PM
Rim can never respond to this issue my torch 9810 did the same, luckily it was still under warranty they couldnt fix it, i was given a replacement.
06-07-2012 01:23 AM
Solution: Sell it and buy an iPhone. I sold it and went to Windows HD7 and love it. Now I understand most of you use all those features so its best to go with 9900 at this point. BlackBerry has discontinued support and developement for the 9860. So get rid of them!
11-18-2012 05:49 PM
This was tried repeatedly, and no, it is NOT a battery issue, this I am sure of because I exchanged the battery from my phones into my husbands to see if this was the initial problem.
A solution that does not feel like old school nintendo cheat codes would be extremely helpful.
11-18-2012 05:56 PM
It is not a battery issue. I know this for a fact. I put the fully charged battery from my phone into my red light flashing husbands phone and still nothing