01-10-2013 12:56 PM - edited 01-10-2013 01:29 PM
Whenever I select My World from the web page I'm prompted for my blackberry id username and password, if I enter the correct username and password it continues to prompt me for my credentials, everywhere else it looks like I'm signed in fine with my ID. On my Blackberry I get the error "An error occurred while updating your application list." when I open My World. I've contacted Rogers for support and they told me I need to contact Blackberry directly
Edit: I've already tried ALT RST. And I've tried different phones as well. Using a different Blackberry ID works fine.
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01-10-2013 01:16 PM
I suggest that you clear the on-device AppWorld application cache:
1. Open App World
2. Go to My World
3. Follow one (and only one!) of these steps:
3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T
3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (
3c. For newer (e,g., OS6 and 7) BB's, see this KB:
4. AppWorld should close.
5. If your BB locks after issuing the cache clear, perform a battery pull reboot
6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).
If step (4) does not happen as listed, then the clear cache did not work.
Hopefully it'll work for you!
If not, then this concerns me...
I've contacted Rogers for support and they told me I need to contact Blackberry directly
Whoever you spoke to was (I'll be gentle) not fully trained. End users have no ability to contact RIM directly for anything...doing so would actually violate the contract that all parties are bound to (RIM, the carriers, and even the end users). The only way to receive formal support from RIM is via escalation from the carrier...they have the power to do so, but end users cannot bypass the carrier (well, not for free...there is a fee-based model, but you really should not have to go that route).
I suggest you contact Rogers again and hopefully find an agent that is properly trained.
01-10-2013 01:23 PM
I thought Rogers as well but I have the issue on the web site as well where I'm unable to login to My World even though it shows that I'm logged in with my BB ID.
01-10-2013 01:29 PM
01-10-2013 01:36 PM
01-10-2013 01:39 PM
01-18-2013 09:39 AM
Rogers took a week to get through to Blackberry on this. It was a bug in version 3 of App world that they felt was fixed in 4, I'm now the 2nd person to report it in the last couple of weeks.
Basically I've had too many Blackberries and too many apps in my App World and the list is timing out when being pulled.
So its off to BB Developers to get fixed.
01-18-2013 09:41 AM