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BlackBerry® OS Smartphones

Posts: 19
Registered: ‎05-21-2009
My Device: Not Specified
Accepted Solution

My World processes are frozen

My World is frozen.  It says it is attempting to install and/or download 3 applications, but all of the processes are frozen.  Please help.  I cannot install any new applications from AppWorld.
Hall of Famer III
Posts: 57,599
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: My World processes are frozen

HI there!

There have been some issues with the AppWorld services lately...most are reported to be cleared up. Please try again. Also, please try removing and re-installing AppWorld...some have reported that to be helpful.


Also try a hard reset of your BB: Anytime random strange behaviors creep in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

If that does not work, then please return to these forums (http://supportforums.blackberry.com/rim/) and register an account so that we can provide you with direct assistance.


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Member
Posts: 1
Registered: ‎08-21-2009
My Device: Not Specified

Re: My World processes are frozen

Still is not fixable. Please help....this is upsetting.
New Contributor
Posts: 5
Registered: ‎08-20-2009
My Device: Not Specified

Re: My World processes are frozen

I have a similar issue.


I bought eOffice and was trying to upgrade Fierce Towers (separately). Now the respective icons on My World show "Completing Purchase" and "Starting Download" with the green bars, but nothing is happening, no matter how long I wait.


Recommendation was to reboot, did that, no help. Even uninstalled/reinstalled both apps, no help. Uninstalled/reinstalled App World, still no help.


No idea what to try next......


Any ideas?