02-27-2013 11:10 AM
My screen is acting up, my phone was in the pocket, i didn't drop it, but I just noticed the screen has gone blank; just the background light and a light greenish ink 3/4 left to right of the screen. I tried pressing P and the end key could't help. Please, is there anything I can do to bring back my screen? have a feeling its a hardware problem.
02-27-2013 11:28 AM
Hi and Welcome to the Community!
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
02-27-2013 12:35 PM
thanks for coming through man,
A hard rest; removing the batery, was my first attempt and have tried that several times now but proved futile. The thing that worries me is that, when I put back the batery, within seconds the same "half painted" screen comes back. the
02-27-2013 12:39 PM
02-27-2013 12:45 PM
02-27-2013 12:50 PM
OK...the "Solved" mark has been removed (notice that the button says "Accept As Solution"...not merely "I appreciate yo response"...that's what the Like button is for, the one with the "thumbs up")
I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues, you will likely need more drastic recovery methods:
Hopefully you already have a good backup...because it's unlikely that you'll now be able to get one.
Good luck and let us know!
02-27-2013 04:26 PM
This problem is proving to be a complex one; hardware I think. But then prior to its occurence, I didn't do anything that I can immediately suspect to have caused the screen to go blank. I do appreciate your effort, and hope you will continue being being patient with me. Unfortunately, not even booting in safe mode works; it still starts immediately, bring the same ugly shade. I also wanted to try option 3, how to recover from any state, I understand this is online updating, but then I couldn't get all those pin population instructions, let alone the check update icon. I am still trying everything possible. Please don't hesitate if you got any other working method of getting this done
02-27-2013 04:29 PM
Those links contain the best "passive" instructions...if you want more "active" instructions (e.g., not relying on the software to automatically pick the right OS level for your BB), then I certainly can provide those (below). You may have to do some combination tricks...using the "force detection" in combination with the below for example. There also is an trick of "Loader.exe /nojvm" that might work.
At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:
From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:
Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:
Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.
You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.
You may also want to try this procedure to perhaps narrow down the precise causal item:
When the behavior presents, you know the culprit...the last thing you loaded.
If the behavior does not re-present, then you know that either step 1 or 2 cured it.
If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.
Good luck and let us know!
03-02-2013 08:23 AM
Had a busy week, would have gotten back earlier. I reinstalled or updated the software using the bb desktop manager but my screen could not come back. I suspect I sat on it(my phone), or pressed on it harder while in my pocket except it doesn't like the screen was physically damaged. Do you think repair via software approach(i.e updates; in short the methods you suggested to me could still work)? Except, I am quite busy with school right now, was gonna start looking for someone who can repair it(maybe to temper with the hardware). I think it's the only option am left with, do you still think I can still try something?
03-02-2013 09:07 AM