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New Contributor
Posts: 6
Registered: ‎02-27-2013
My Device: 9780
My Carrier: +27786919065

My bb 9780's screen has gone blank

Hi friends,

My screen is acting up, my phone was in the pocket, i didn't drop it, but I just noticed the screen has gone blank; just the background light and a light greenish ink 3/4 left to right of the screen. I tried pressing P and the end key could't help. Please, is there anything I can do to bring back my screen? have a feeling its a hardware problem.

 

Thanks

Hall of Famer III
Posts: 58,484
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: My bb 9780's screen has gone blank

Hi and Welcome to the Community!

Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Best!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 6
Registered: ‎02-27-2013
My Device: 9780
My Carrier: +27786919065

Re: My bb 9780's screen has gone blank

thanks for coming through man,

A hard rest; removing the batery, was my first attempt and have tried that several times now but proved futile. The thing that worries me is that, when I put back the batery, within seconds the same "half painted" screen comes back. the

 

bb sceen

Hall of Famer III
Posts: 58,484
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: My bb 9780's screen has gone blank

I'm sorry, but I'm now confused. Your post is incomplete (with some sort of broken image link) and you also marked the thread as solved, so I am not at all sure of your current situation. Please clarify...

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 6
Registered: ‎02-27-2013
My Device: 9780
My Carrier: +27786919065

Re: My bb 9780's screen has gone blank

Sorry about that, guess I am trully a newbie here. I have prety much described the problem. I was trying to put an image of the screen, I took a snapshot of it. Think I didn't do it right. The accepted thread, I just thought that was another way of saying "I appreciate yo response", even though it doesn't really solve the problem
Hall of Famer III
Posts: 58,484
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: My bb 9780's screen has gone blank

OK...the "Solved" mark has been removed (notice that the button says "Accept As Solution"...not merely "I appreciate yo response"...that's what the Like button is for, the one with the "thumbs up")

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

 

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

 

But if the behavior continues, you will likely need more drastic recovery methods:

 

Hopefully you already have a good backup...because it's unlikely that you'll now be able to get one.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 6
Registered: ‎02-27-2013
My Device: 9780
My Carrier: +27786919065

Re: My bb 9780's screen has gone blank

hey guys,

This problem is proving to be a complex one; hardware I think. But then prior to its occurence, I didn't do anything that I can immediately suspect to have caused the screen to go blank. I do appreciate your effort, and hope you will continue being being patient with me. Unfortunately, not even booting in safe mode works; it still starts immediately, bring the same ugly shade. I also wanted to try option 3, how to recover from any state, I understand this is online updating, but then I couldn't get all those pin population instructions, let alone the check update icon.  I am still trying everything possible. Please don't hesitate if you got any other working method of getting this done

 

Thanks

Hall of Famer III
Posts: 58,484
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: My bb 9780's screen has gone blank

Those links contain the best "passive" instructions...if you want more "active" instructions (e.g., not relying on the software to automatically pick the right OS level for your BB), then I certainly can provide those (below). You may have to do some combination tricks...using the "force detection" in combination with the below for example. There also is an trick of "Loader.exe /nojvm" that might work.

 


 

At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:

From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:

Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.


You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.


You may also want to try this procedure to perhaps narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
New Contributor
Posts: 6
Registered: ‎02-27-2013
My Device: 9780
My Carrier: +27786919065

Re: My bb 9780's screen has gone blank

Hi,

Had a busy week, would have gotten back earlier. I reinstalled or updated the software using the bb desktop manager but my screen could not come back. I suspect I sat on it(my phone), or pressed on it harder while in my pocket except it doesn't like the screen was physically damaged. Do you think repair via software approach(i.e updates; in short the methods you suggested to me could still work)? Except, I am quite busy with school right now, was gonna start looking for someone who can repair it(maybe to temper with the hardware). I think it's the only option am left with, do you still think I can still try something?

 

Thanks

Hall of Famer III
Posts: 58,484
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: My bb 9780's screen has gone blank

The 6 step process I gave you above was iterative...intended to determine if there indeed is an OS/Software level solution and, if not, then that would allow for deduction that the problem is indeed hardware. Conducting only one iteration does not lead to the same level of surety that doing so, say 10 times would.

So, to answer your questions, I have no way, at this internet distance, to tell you anything with any level of surety. Had you conducted more than one iteration, we could perhaps have more surety that the problem is hardware (or have ruled that out if a different OS cured it). But with only one iteration, we can still only guess.

So, here's my guess...you indeed have physically damaged the screen, and not amount of OS or software will be of any use. Only physical repair by a qualified technician has any hope of returning your BB to functionality. But, again, that is a guess, based on the very limited amount of information available.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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