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New Contributor
Posts: 7
Registered: ‎02-23-2014
My Device: blackberry bold 9900
My Carrier: mtn nigeria

My bb 9900 does not connect with bb device software on my computer

My bb 9900 bold does not connect to my desktop software and it doesn't even show any sign that I hv connected the bb to the system. I want to update my bb device Software.......I'm frustrated with this nonsense
Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: My bb 9900 does not connect with bb device software on my computer

Hello,


Please try this trick:

  • KB10144 How to force the detection of the BlackBerry smartphone using Application Loader

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 7
Registered: ‎02-23-2014
My Device: blackberry bold 9900
My Carrier: mtn nigeria

Re: My bb 9900 does not connect with bb device software on my computer

 didnt work at all!

Highlighted
Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: My bb 9900 does not connect with bb device software on my computer

OK, so I'll keep making guesses -- more detailed descriptions from you might help narrow down what to guess at...

I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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