05-26-2013 12:04 AM
Solved! Go to Solution.
05-26-2013 11:56 AM
Hi and Welcome to the Community!
It is possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
From what you describe, it's likely your BB that is the root of the problem...to test, I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.
You may also need the use of these tricks:
It is also possible that your BB has a hardware-level issue that is causing this...and, of course, internet distance diagnosis and OS/software level recommendations will be useless if that is the case.
Good luck and let us know!