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Contributor
Posts: 10
Registered: ‎05-19-2013
My Device: bold 9780
My Carrier: vodafone
Accepted Solution

My bb bold get over heated and stops charging

I have a bb bold 9780 which is around 9 months old...recently I have started having this problem of my battery reaching extreme temperatures of 45c and then shows a plug sign which supposed to come when my battery is fully charged but comes up at 40% and then doesn't charge...I have to bring my phn near the ac to cool it down to 29c to charge it.....even the battery life is very poor...it hardly works for 4 hrs after full charge...I have 2 batteries...I of bold 9000 and I of the 9780 and both are experiencing the same problems...

Thanxx in advance Smiley Very Happy
Hall of Famer III
Posts: 58,165
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: My bb bold get over heated and stops charging

Hi and Welcome to the Community!


It is possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.


 

From what you describe, it's likely your BB that is the root of the problem...to test, I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:


 

It is also possible that your BB has a hardware-level issue that is causing this...and, of course, internet distance diagnosis and OS/software level recommendations will be useless if that is the case.


Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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