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New Contributor
Posts: 2
Registered: ‎05-18-2011
My Device: BBTorch 9800
My Carrier: MTN

Re: My bb keeps freezing!!!

Thanks, I was actually in the process of replying to an email and it just froze! I have only have the standard apps as I have only got the phone last night. I am worried that this is a common problem with the Torch and need to know so I can make a decision about what to do - sure you can empathise there is nothing worse than phone that repeatedly goes on the blink - --- especially when like me you live 3 hours (330km) from the nearest city!!!
Guru III
Posts: 32,116
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: My bb keeps freezing!!!

There have been apps in the past not compatavle with OS 6. I use the torch everyday with out freezing. I will supply more info soon. Have to drive to work now

 




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Guru III
Posts: 32,116
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry PRIV, Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook,BT Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: My bb keeps freezing!!!

1 Try a Battery pull please, with the BlackBerry device powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache like rebooting a PC. Then try again and see if your problem persists.

2 What OS are you on? On your device, type in a new message MYVER and a space after to see and report back please.

3

Older apps transfered to the device with Device switcher can cause issue if not compatable with OS 6. On device go to Options, Device, Application Management is a great way to see what your apps are doing with your CPU usage on #Torch. Just slide top bar to CPU and see what is going on. Also touch the CPU menu to see other time variables. I found out that an app was eating away CPU cycles on mine

 

4 also look at application switcher and see if many apps are open, usually there are only 5 icons present, Home, Web, mail, Phone and BBM. If yo have more then select them and press the esc (arrow key next to red button) to close them.

 

 

 




Click here to Backup the data on your BlackBerry Device! It's important, and FREE!


Click "Accept as Solution" if your problem is solved. To give thanks, click thumbs up
Click to search the Knowledge Base at BTSC and click to Read The Fabulous Manuals

BESAdmin's, please make a signature with your BES environment info.


SIM Free BlackBerry Unlocking FAQ
Follow me on Twitter @knottyrope


Want to thank me? Buy my KnottyRope App here


BES 12 and BES 5.0.4 with Exchange 2010 and SQL 2012 Hyper V