Thank you for visiting the BlackBerry Support Community Forums.
BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)
BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.
"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."
- Kevin Michaluk, Founder, CrackBerry.com
Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.
01-16-2013 06:11 PM
Did blackberry give you a reference or ticket number? It sounds like you can now go to orange and demand another escalation directly to rim so you don't have to pay for a support call.
01-16-2013 06:15 PM
01-16-2013 06:15 PM
01-16-2013 06:20 PM
01-16-2013 06:22 PM
I am a friend of Wolf359, I am willing to help you (and if I succeed, Wold359 will have to buy me some Twinkies and send them to France)
First of all, English is not my mother tongue, and I am having some difficulties understanding your messages because of the incomplete spelling, and lack of punctuation sign. Can you please take some time to write in proper English "that even a Frenchman will understand" ? Thanks in advance.
So my first objective is to understand what has worked, what the situation is as far as you see things, and what you age tried so far. Once I have all that, maybe I'll have a bright light in my head.
Please read all below, bear with me, I had to type all that so read carefully and tell me when I said somethinh incorrect.
Do I understand correctly what happened before your got the phone?
The current situation
do I understand correctly your situation before you came on the forum ?
What you have tried
01-16-2013 06:29 PM
01-16-2013 06:32 PM
01-16-2013 06:34 PM
01-16-2013 06:35 PM
(punctuation please, I'm French)
well if everything works using Wifi except BBm, it's an easy one in my opinion. Your friend must release the PIN so that your sim card can link to it.
Please read this article from the public knowledge base:
KB05099 Steps to take before selling or after buying a previously owned BlackBerry smartphone
your friend must do the steps of the seller, then you will be able to do the steps of the buyer. I strongly advise you to use your own "BlackBerry ID". You can create one on http://bbid.com/ .