04-23-2013 08:11 AM
My brand new blackberry 9320 phone keeps restarting. Purchased it at Bahrain. Sent it to the service center here in Mumbai. They can't seem to find any problem. They updated the software on the phone but it still is giving the same problem.
Can anyone help me here pls?
04-25-2013 10:13 AM
Welcome to the BlackBerry® Support Community Forums.
I would suggest backing up and doing a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320. Please test before restoring any data to the device.
If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.