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BlackBerry® OS Smartphones

New Member
Posts: 1
Registered: ‎03-04-2013
My Device: curve 9380
My Carrier: MTN

My blackberry 9380 won't come on

My blackberry 9380 won't come on, it keeps rebooting, then it shows a white screen with app error 602 written,then it goes off by itself.and i dont remember downloading any appication recently.

Elite II
Posts: 7,974
Registered: ‎06-01-2012
My Device: Curve
My Carrier: BSNL

Re: My blackberry 9380 won't come on

Hello Cinessa


Welcome to BlackBerry Support Forums



Please refer to this Knowledge Base and specially try the Workaround within this KB to recover your device from this error :


KB23950 :  "App Error 602" appears on the BlackBerry smartphone.



Please try it and let us know.


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