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12-28-2012 02:18 AM
I got this MSG and asked me to contact Vodafone Egypt, I already moved from Egypt to Jordan and I got new sim card with zain Jordan but my bb not working at all its become not smart phone, and what I need from vodafone my line was prepaid line
plz help me to let my bb back
12-28-2012 02:54 AM
I'm afraid you will need to contact Vodafone Egypt directly as they are the only ones who will be able to tell you why your Blackberry was suspended/deactivated.
12-28-2012 03:04 AM
1- it's new bb was with me in Egypt secne 2years
2- it's was prepaid line so they don't want any bill from me
3- am out of Cairo now , do I have to fly there to solve my pproblem , what a blacberry if not solve I will give it mot my boy play with it, it nothing now, and I though it will never happened with android users
12-28-2012 03:10 AM
Haitham_f, as you should have read when you signed up for this forum - it is user to user and we are all just people trying to help each other out. It is not a direct line to Blackberry for Support.
The only people who will be able to tell you why they have suspended your blackberry is Vodafone Egypt. The message you have received has even stated you should contact them. As to it never happening to Android users - yes, a carrier can suspend any phone and block it. There are many reasons for it - the phone could have been reported stolen, lost or there is an issue with your account. Again - only Vodafone Egypt can answer the question as to why - it may have been blocked entirely by mistake.
I would suggest flying to Cairo is a little drastic - most mobile phone carriers have telephone numbers you can contact them on.