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BlackBerry® OS Smartphones

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New Contributor
Posts: 2
Registered: ‎09-03-2011
My Device: Blackberry Bold 9900
My Carrier: Mobinil

My blackberry 9900 keeps restarting

My new blackberry keeps restarting on its own after it get started by 3 to 4 minutes..I dont have any apps installed..tried soft reset and factory reset..nothing happened..I checked that I have the latest software installed...what can i do?!

Retired
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: My blackberry 9900 keeps restarting

Hey bassem_melika,

 

Welcome to the forums. 

 

When you say to did a "factory rest" do you mean you did a security wipe from the device or did you do a reset to factory as shown in this article: 

 

How to reset the BlackBerry smartphone to factory defaults

 

If doing the reset to factory does not work then you may want to contact your point of sale for options. 

-SR

 

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New Contributor
Posts: 2
Registered: ‎09-03-2011
My Device: Blackberry Bold 9900
My Carrier: Mobinil

Re: My blackberry 9900 keeps restarting

Yes bro I did as shows in the article...no success.

 

Thanks for the reply.

New Member
Posts: 1
Registered: ‎09-12-2011
My Device: Bold Touch 9900
My Carrier: MTN

Re: My blackberry 9900 keeps restarting

I have the same problem my new blackberry bold touch keeps re-starting. It also gets very hot and the battery ran out within three hours. And I just received it yesterday September 11, 2011. I am quite disappointed for a phone I have been waiting for, for 5 months. Very dissapointing!!!
New Member
Posts: 1
Registered: ‎10-20-2011
My Device: Bold 9900
My Carrier: Bell

Re: My blackberry 9900 keeps restarting

have the restarting issue, seems to happen when texting or bbming , freezes then reboots. always reboots normally. whats the deal here?

New Contributor
Posts: 4
Registered: ‎10-18-2011
My Device: 9900
My Carrier: Airtel

Re: My blackberry 9900 keeps restarting

Hi,

Have you tried to boot the phone without any memory card inserted? If not, I recommend that you remove the memory card and check again.

 

As a next step (if still rebooting inspite of 1st step above), try booting without sim card, even try changing the sim card.

 

New Contributor
Posts: 4
Registered: ‎11-15-2011
My Device: 9900
My Carrier: MTN SA

Re: My blackberry 9900 keeps restarting

I just took in my phone to be replaced! 7 days old :-( my phone kept restarting. I think this is caused by installing rebooting apps. i just paid $2.99 for a restarting app and than this problem started.

Xavin Dayal
Developer
Posts: 442
Registered: ‎08-02-2010
My Device: Z10
My Carrier: Telus

Re: My blackberry 9900 keeps restarting

This was happening to me. Wiped my phone, restored to factory settings, still happened. Updated the OS, still happened. My carrier sent myy phone away to be repaired, 3 weeks later I get a brand new phone and it's still happening. Not at all impressed with this phone.

New Contributor
Posts: 4
Registered: ‎11-15-2011
My Device: 9900
My Carrier: MTN SA

Re: My blackberry 9900 keeps restarting

It's sad that such a good piece of hardware is not complimented with a sound OS. Anyway lets hope when I get my phone back I don't experience anymore troubles. Downloaded the BBSAK just incase though  i did check with the tech team about those app I installed and no other customer has had this problem so I'm thinking it the OS that just crashed.

Xavin Dayal
Contributor
Posts: 40
Registered: ‎10-09-2011
My Device: Bold 9930
My Carrier: UTS

Re: My blackberry 9900 keeps restarting

hi there,

 

if have the bold 9930 and mine keeps rebooting and giving a red light every 10sec. Ive searched the internet a lot and this problem with the 9900 and th 9930 is accouring more and more and blackberry doesnt know what it is if i believe. I hope this gets fixed soon!!! i haven't found any solution yet! after like 30 or 50 reboots it did gave me a empyt battery icon but doesnt react either. if i pull the battery it show a battery with cross but doesnt go any further as well.

 

please give us c&c

this is a very expensive phone and know really useless!