09-03-2011 10:59 PM
My new blackberry keeps restarting on its own after it get started by 3 to 4 minutes..I dont have any apps installed..tried soft reset and factory reset..nothing happened..I checked that I have the latest software installed...what can i do?!
09-08-2011 12:50 PM
Welcome to the forums.
When you say to did a "factory rest" do you mean you did a security wipe from the device or did you do a reset to factory as shown in this article:
If doing the reset to factory does not work then you may want to contact your point of sale for options.
09-12-2011 02:31 PM
10-21-2011 06:15 AM
Have you tried to boot the phone without any memory card inserted? If not, I recommend that you remove the memory card and check again.
As a next step (if still rebooting inspite of 1st step above), try booting without sim card, even try changing the sim card.
11-15-2011 10:14 AM
I just took in my phone to be replaced! 7 days old :-( my phone kept restarting. I think this is caused by installing rebooting apps. i just paid $2.99 for a restarting app and than this problem started.
11-16-2011 09:16 PM
This was happening to me. Wiped my phone, restored to factory settings, still happened. Updated the OS, still happened. My carrier sent myy phone away to be repaired, 3 weeks later I get a brand new phone and it's still happening. Not at all impressed with this phone.
11-17-2011 09:33 AM
It's sad that such a good piece of hardware is not complimented with a sound OS. Anyway lets hope when I get my phone back I don't experience anymore troubles. Downloaded the BBSAK just incase though i did check with the tech team about those app I installed and no other customer has had this problem so I'm thinking it the OS that just crashed.
11-17-2011 01:23 PM
if have the bold 9930 and mine keeps rebooting and giving a red light every 10sec. Ive searched the internet a lot and this problem with the 9900 and th 9930 is accouring more and more and blackberry doesnt know what it is if i believe. I hope this gets fixed soon!!! i haven't found any solution yet! after like 30 or 50 reboots it did gave me a empyt battery icon but doesnt react either. if i pull the battery it show a battery with cross but doesnt go any further as well.
please give us c&c
this is a very expensive phone and know really useless!