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New Member
Posts: 1
Registered: ‎03-27-2013
My Device: curve 9360
My Carrier: wind

My blackberry Curve 9360 won't unlock!?!

When i turn on my phone it come up to the unlock screen so i click and try to scroll on the pad button and i can hear the ticking of it when it detects me but wont do a thing. I have tried taking out the batterie, and plugging it into my computer and even when it said unlock cause i connected it to the computer the keys would not work. What can i do?

New Member
Posts: 1
Registered: ‎03-27-2013
My Device: 6.2.0.44
My Carrier: traspotasi

Re: My blackberry Curve 9360 won't unlock!?!

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Hall of Famer III
Posts: 59,102
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: My blackberry Curve 9360 won't unlock!?!


kolomo23 wrote:

When i turn on my phone it come up to the unlock screen so i click and try to scroll on the pad button and i can hear the ticking of it when it detects me but wont do a thing. I have tried taking out the batterie, and plugging it into my computer and even when it said unlock cause i connected it to the computer the keys would not work. What can i do?


Hi and Welcome to the Community!

 

Be very careful as you proceed...you only get a maximum of 10 attempts (it could be less, depending on how you configured it when you created the device lock password) to get it right before your BB wipes itself clean. If, when you connect via USB, you can get your PC display to prompt you for the password, then you can enter it via the PC keyboard...that will reset the counter (it's the same counter regardless of entering the password on the BB keyboard or via the PC keyboard when connected via USB).

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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