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BlackBerry® OS Smartphones

New Member
Posts: 3
Registered: ‎09-27-2011
My Device: 9800
My Carrier: 432

My blackberry Torch isn´t working , the CAMERA

The camera isnt working , every time I try to take a picture the screen stays black and when I push the button to take it it tells me COULD NOT CAPTURE THE IMAGE , please help me , i am desperate ! I tried taking off the battery and putting it on again but still NOTHING !

Guru I
Posts: 19,020
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: My blackberry Torch isn´t working , the CAMERA

in the camera options, configure the location for the storage, to your media card.

The search box on top-right of this page is your true friend, and the public Knowledge Base too:
New Contributor
Posts: 2
Registered: ‎05-26-2010
My Device: Torch 9800
My Carrier: Claro Argentina

Re: My blackberry Torch isn´t working , the CAMERA

I have the same problem, my new Torch camera isn't working. 


I have tried removing the battery, removing the micro sd card, repairing it, and the poblem continues.


I also removed sd card and change the camera options to save pictures in the device memory; but the problem is not solved; so I asume that it is not a sd memoty problem.


I'm using BB OS from Vodafone Spain; but previouly I tried with BB OS and the camera doesn't work.


When you try to take a picture the message is "Could not capture the image."


Any clue please?.



New Member
Posts: 1
Registered: ‎01-25-2012
My Device: black berry torch
My Carrier: 3

Re: My blackberry Torch isn´t working , the CAMERA

did you ever get this sorted as my bb torch is doing the same thanks