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04-29-2013 09:47 PM
i've tried to connect to desktop software from my PC but it can't connect it. so what i do i reconnect my BB remove the battery and plug in back but still the LED light keep flashing but not turn on and keep reboot. when i connect my BB to desktop software it ask me to update if i retry it many times. so i update but still nothing happen. please advice me what i have to do with this problem.
Solved! Go to Solution.
04-30-2013 05:16 PM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!
05-14-2013 11:16 AM
05-14-2013 11:19 AM