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New Contributor
Posts: 6
Registered: ‎04-29-2013
My Device: blackberry bold 9780
My Carrier: celcom
Accepted Solution

My blackberry bold 9780 caanot turn on and LED light keep flashing and can't connect to my PC as well

i've tried to  connect to desktop software from my PC but it can't connect it. so what i do i reconnect my BB remove the battery and plug in back but still the LED light keep flashing but not turn on and keep reboot. when i connect my BB to desktop software it ask me to update if i retry it many times. so i update but still nothing happen. please advice me what i have to do with this problem.

Hall of Famer III
Posts: 58,185
Registered: ‎11-28-2008
My Device: DTEK50 (AAH108), PRIV (AAH995), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1917)
My Carrier: TMobile USA

Re: My blackberry bold 9780 caanot turn on and LED light keep flashing and can't connect to my PC as well

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Contributor
Posts: 21
Registered: ‎05-06-2013
My Device: Bold 9900
My Carrier: Telkomsel

Re: My blackberry bold 9780 caanot turn on and LED light keep flashing and can't connect to my PC as well

Hi asyikin_azis,

Try this:
1. Connect your blackberry to computer using usb cable. If desktop manager automatically open, then close it because it will not able to detect your bb at this moment.
2. Open apploader.exe from "C:\program files\common files\research in motion\apploader\apploader.exe"

3. Apploader window will open then click next twice and your blackberry LED will stop blinking and start to boot normally.

Click "Like" if you want to thanks and mark as solution if your problem solved so others can find it as solution for them
If want to thanks click "Like", if problem solved by this post then click "Solution" so others can find it
Contributor
Posts: 21
Registered: ‎05-06-2013
My Device: Bold 9900
My Carrier: Telkomsel

Re: My blackberry bold 9780 caanot turn on and LED light keep flashing and can't connect to my PC as well

Hi asyikin_azis,

Sorry I forgot 1 step, after your blackberry LED stop blinking and start to boot normaly just close the apploader.
If want to thanks click "Like", if problem solved by this post then click "Solution" so others can find it