01-31-2013 12:40 PM - edited 01-31-2013 04:49 PM
Hi there community
I am in desperate need of help with my blackberry 9900 issues.Here is the problem: my bold 9900 fell at about a height of 1 foot and when I picked it up the screen was black. The phone did not fall on its screen it fell on its back and it was secured by a case and it did not fall on a hard surface. The thing is too that thephone is fully operational and functioning as normal. For example
" if I have the phone on the daily alarm will come on and I am able to disable the alarm like normal because althought the screen is black I know a dialogue box comes up with two options, either snooze or disable.
Knowing this I am able to scroll down to the second option and prevent it from alarming again in the next 5 minutes as it would if I selected snooze. My familiarity with it allows me to do so although the screen is black.
Another instance arises where I can press the right short hand botton for camera and take a picture. The picture will be taken, even the flash with come on- but the screen remains black"
I took the phone into m service provider and dealt with two different technicians and they both have changed the screen on the phone as they and I thought it was issues with the screen. However, This did not fix the problem and I had no luck and the problem remained. They say they have no idea what's wrong with the phone and neither do I. So can anyone her help ease my mind. Please help me figure out what's wrong. I haven't had the phone for a year as yet and it's saddening to know that I can't use it because it my favorite one yet. I appreciate a response and any help given to me to help overcome this issue.
02-02-2013 03:17 PM