01-02-2013 04:50 PM
My bold seems to have locked itself and won't allow to sign in or download. On signing in it keeps saying its unable to access username and/or password. There seems to be a lock padlock in the top right hand corner of my screen.
can you help?
01-02-2013 05:00 PM
Have you tried a battery pull?
01-02-2013 05:06 PM
Can you go to app world, my account, payment options, signin using your ID then back out.
See if you can download apps now
01-02-2013 05:09 PM
From a computer, can you access your blackberry ID account?
If not, reset the password from the computer:
01-02-2013 05:18 PM
You will have to reset the password using the second link.