Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Member
Posts: 6
Registered: ‎01-02-2013
My Device: Bold
My Carrier: O2

My blackberry bold is locked and won't allow to download apps!!!

Good evening,

 

My bold seems to have locked itself and won't allow to sign in or download. On signing in it keeps saying its unable to access username and/or password. There seems to be a lock padlock in the top right hand corner of my screen.

 

can you help? 

Kind regards

Nick

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: My blackberry bold is locked and won't allow to download apps!!!

Have you tried a battery pull?

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Member
Posts: 6
Registered: ‎01-02-2013
My Device: Bold
My Carrier: O2

Re: My blackberry bold is locked and won't allow to download apps!!!

If you mean take the battery out? Then yes, to no avail!
Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: My blackberry bold is locked and won't allow to download apps!!!

try this:

Can you go to app world, my account, payment options, signin using your ID then back out.

See if you can download apps now

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Member
Posts: 6
Registered: ‎01-02-2013
My Device: Bold
My Carrier: O2

Re: My blackberry bold is locked and won't allow to download apps!!!

It won't let me sign in there, can't get passed the login!!!!
New Member
Posts: 6
Registered: ‎01-02-2013
My Device: Bold
My Carrier: O2

Re: My blackberry bold is locked and won't allow to download apps!!!

Thanks for the suggestions though!
Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: My blackberry bold is locked and won't allow to download apps!!!

From a computer, can you access your blackberry ID account?

https://blackberryid.blackberry.com/bbid/login/

 

If not, reset the password from the computer:

https://blackberryid.blackberry.com/bbid/recoverpassword

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Member
Posts: 6
Registered: ‎01-02-2013
My Device: Bold
My Carrier: O2

Re: My blackberry bold is locked and won't allow to download apps!!!

Still not working? Says unable to validate email and password combination but its correct
Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: My blackberry bold is locked and won't allow to download apps!!!

You will have to reset the password using the second link.

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
________________________________________________________________
New Member
Posts: 6
Registered: ‎01-02-2013
My Device: Bold
My Carrier: O2

Re: My blackberry bold is locked and won't allow to download apps!!!

Top man! Happy new year!