Thank you for visiting the BlackBerry Support Community Forums.
BlackBerry will be closing the BlackBerry Support Community Forums Device Forums on April 1st (Developers, see below)
BlackBerry remains committed to providing excellent customer support to our customers. We are delighted to direct you to the CrackBerry Forums, a well-established and thorough support channel, for continued BlackBerry support. Please visit http://forums.crackberry.com or http://crackberry.com/ask. You can also continue to visit BlackBerry Support or the BlackBerry Knowledge Base for official support options available for your BlackBerry Smartphone.
"When we launched CrackBerry.com 10 years ago, we set out to make it a fun and useful destination where BlackBerry Smartphone owners could share their excitement and learn to unleash the full potential of their BlackBerry. A decade later, the CrackBerry community is as active and passionate as ever and I know our knowledgeable members and volunteers will be excited to welcome and assist more BlackBerry owners with their questions."
- Kevin Michaluk, Founder, CrackBerry.com
Developers, for more information about the BlackBerry Developer Community please review Join the Conversation on the BlackBerry Developer Community Forums found on Inside BlackBerry.
11-02-2012 07:51 PM - edited 11-02-2012 08:14 PM
Hey, sorry im sure everyone has seen countless 'blackberry is broken'etc messages and it turns out to be a simple battery pull as the answer, well I think I have nearly tried everything and have been patient with my phone.... My charger has a blue light on it so I know when it is working as the light flashes (so I know its not the charger) but when I charge my phone the red light comes on and it goes to the reboot screen or a few seconds and then goes back to a black screen, then might repeat this a few times before not coming on again. It has also shown the battery with a lightening bolt and a red cross through it... I have used blackberry desktop software and have tried clearing my phone, re adding the OS but it just doesn't do anything yet it hasn't died completely as the reboot image comes up before dying again!
Any help or suggestions is very much appreciated
11-02-2012 10:43 PM
How are you recharging your phone, wall charger, USB port or car charger?
The very first thing to do is to make sure you're charging with a supplied wall charger, the preferred method of charging your phone. If you're charging by any other method, switch to a wall charger.
I hope that helps you.