03-31-2014 12:26 PM
It turns out that for several days I can not turn my bb9320.Quand I support start loading bar button appears for a second and the phone turns off. Then he went through a phase where he flashed continuously and over rien.Je have left in charge for two days and still rien.Quand I plug without the battery, the red light is on but the phone is still off pas.Pourriez you help me out 'please?
Thank you in advance.
03-31-2014 10:35 PM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!