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New Member
Posts: 1
Registered: ‎01-25-2013
My Device: blackberry style 9670
My Carrier: RCU21CW

My blackberry got stuck

Hi, took my blackberry to sprint, and they couldn't unlock it.  I woke up and it say to enter Blackberry but nothing happens and it told me that my passoword was wrong.  Now my niece i don't know why she did this but she started wiping out my contacts and everthing I had on my phone.  I stopped it by removing the battery.  How can I really stop it from wiping out all of my contacts and messages.  help

Hall of Famer III
Posts: 59,102
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: My blackberry got stuck

[ Edited ]

Hi and Welcome to the Community!


Short answer -- you can't. Once a WIPE has been initiated, it cannot be stopped. Removing the battery during the WIPE may actually render the BB useless, requiring an OS reload to get it running again.


Long answer -- BBs are the most secure mobile devices available. Part of that security is the user-assigned device lock password. If entered wrongly too many times, the BB proceeds to assume it's been lost or stolen, and wipes out all personal information so as to protect it from whoever now has the BB. In cases like yours, the accidental entry of too many incorrect passwords results in the same WIPE actions.


The thing to do is protect your data, by using the FREE backup methods that RIM provides. You can read about that in this thread:

If you've previously used any of those, then you have them as an available source of restore. If not, then all I can say is that I'm sorry for your loss.


Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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