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New Member
Posts: 1
Registered: ‎11-01-2012
My Device: Curve 9380
My Carrier: Movilnet

My blackberry kind of wiped itself!

I didn't see how it happened but it just restarted and when it turned on it was back to factory defaults. I did not introduced a wrong password 10 times. Thing is my the apps I had downloaded were still there, my photos were also but my notes and Blackberry Messenger contacts were gone. I also had to set up my email accounts all over again but I don't care at all. What I do care about are my notes, I had too many and too important things there and I cannot accept that they are gone. Also, if I try to create a new note it just doesn't save. Is there a way I can get my notes back? I didn't have a back up at the time, is there anything I can do? Please help.

Hall of Famer III
Posts: 58,800
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: My blackberry kind of wiped itself!

Hi and Welcome to the Community!


In our technology-laden world, spontaneous data loss has happened before, and will likely happen again. It's not a good thing, and you would be wise to have your device evaluated if you remain in warranty.


Since, as you say, you have no backup, then you have no source of data from which to restore. Once something is deleted on a BB, it is gone forever from the BB, and no recovery capability directly on the BB exists. Only by using one of the many FREE backup capabilities can one protect oneself -- after all, the device itself is a commodity, but the data thereon is priceless.


You have migrated now from the latter to the former in this old saying:

  • There are two kinds of computing device users -- those who have lost data, and those who will

Backups, quite simply, are neither an optional nor a reactive activity.


Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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