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Contributor
Posts: 24
Registered: ‎06-16-2014
My Device: bb 9780bold
My Carrier: Airtel
Accepted Solution

My blackberry randomly shuts down! HELP! 9780 Bold

I have a blackberry 9780 bold. I've had it approximately 6 months and no problems up until now. The phone is out of warranty and what is happening is it randomly shuts off when i use my applications; for example when i use my music player, it will play for 1 song and the 2nd song the phone will hang .I always do a manual battery pull, but even though i do that when it starts up and right before it gets to provider screen it will shut down. 

 

i updated new version after that only this problem occur in my mobile>>>>>>>>>>>>>>>>>>>>>>>>>>>>

Now i degrade to my old version but still i have this problem >>>>>> 

Hall of Famer III
Posts: 57,634
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: My blackberry randomly shuts down! HELP! 9780 Bold

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.



It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Contributor
Posts: 24
Registered: ‎06-16-2014
My Device: bb 9780bold
My Carrier: Airtel

Re: My blackberry randomly shuts down! HELP! 9780 Bold

i already tryed that method but still it swich off wen i use hardly>>>>>>>>>>>>

 

Hall of Famer III
Posts: 57,634
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: My blackberry randomly shuts down! HELP! 9780 Bold

Sorry, but I don't understand. I gave you two things to try. The first sometimes revives troublesome devices. The second is intended to determine if your battery or your device is the root of the problem. But, from you short response, I can deduce nothing. How, exactly, did BOTH things work out?

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Contributor
Posts: 24
Registered: ‎06-16-2014
My Device: bb 9780bold
My Carrier: Airtel

Re: My blackberry randomly shuts down! HELP! 9780 Bold

it working properly when i have in my hand at slow moves >>>>>>>

 

it turn off when i type fastly , sending process and when i drop my mobile to my pocket>>>>>>>

Hall of Famer III
Posts: 57,634
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: My blackberry randomly shuts down! HELP! 9780 Bold


vivan123 wrote:

it working properly when i have in my hand at slow moves >>>>>>>



Sorry, I do not understand. Are you using a translator or something? If so, it is not doing a good job, and those words cannot be understood.


vivan123 wrote:

it turn off when i type fastly , sending process and when i drop my mobile to my pocket>>>>>>>


Equally not understandable.

 

And still, you do not answer my questions, and do not provide the results of the very specific steps I asked you to take. Without that, we can go no further. Let me know when/if you wish to try what I recommended, and then let me know the specific results therefrom.


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................
Contributor
Posts: 24
Registered: ‎06-16-2014
My Device: bb 9780bold
My Carrier: Airtel

Re: My blackberry randomly shuts down! HELP! 9780 Bold

sorry sdgardne , i dnt know how to explain my problem >>>>>>>>>>>>>>

 

my mobile turn off frequenty when i send mail/sms process >>>>>>>>>

 

i already tryied your first method 4hr15m process > this method not working for me >>>

 

i request you to give any other solution and please send me the proceture point by point method like your first method>>>>>>>>>>

 

1)

2)

3)

 

Like This ::Smiley Embarassed>>>

 

Thank You

sdgardne

>>>>>>>>>>

Hall of Famer III
Posts: 57,634
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: My blackberry randomly shuts down! HELP! 9780 Bold

I already gave you a 2nd thing to try...the battery swap. Please re-read my very first reply to you above.

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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