10-25-2011 10:25 AM
just wondering if anyone could help with my issue,
just before my blackberry screen wouldn't unlock, when I typed a word, random letters would type at the same time when i wasnt even typing that specific letter?
i also need to know how to fix my phone so i can unlock the screen to get into my menu
10-25-2011 12:31 PM
Hi and Welcome to the Community!
Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.
07-02-2012 04:27 PM
I have pulled the battery out three times, plugged it into the wall, removed the microSD card, tried to reboot, and still my device is too sluggish to unlock the main screen or even place an emergency call. What else can I do?
07-02-2012 04:30 PM
For both of you, try next Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
Additionally, it is possible that this is the result of moisture intrusion...if you suspect this, then:
REMOVE YOUR BB BATTERY NOW!!!
Run, don't walk, to this FAQ:
Do everything it says, including waiting the maximum recommended time. Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.
Good luck and let us know!
07-02-2012 04:31 PM