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New Contributor
Posts: 2
Registered: ‎10-25-2011
My Device: Blackberry Curve 8900
My Carrier: Vodafone

My blackberry screen wont unlock?

just wondering if anyone could help with my issue,

just before my blackberry screen wouldn't unlock, when I typed a word, random letters would type at the same time when i wasnt even typing that specific letter?

i also need to know how to fix my phone so i can unlock the screen to get into my menu

Hall of Famer III
Posts: 57,550
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: My blackberry screen wont unlock?

Hi and Welcome to the Community!

Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Best!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎10-25-2011
My Device: Blackberry Curve 8900
My Carrier: Vodafone

Re: My blackberry screen wont unlock?

Thanks Smiley Happy

 

and thank you for the reply, but i have done what you said and it doesnt work still Smiley Sad

New Member
Posts: 2
Registered: ‎07-02-2012
My Device: Curve 8530
My Carrier: Sprint

Re: My blackberry screen wont unlock?

I have pulled the battery out three times, plugged it into the wall, removed the microSD card, tried to reboot, and still my device is too sluggish to unlock the main screen or even place an emergency call. What else can I do?

Hall of Famer III
Posts: 57,550
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: My blackberry screen wont unlock?

For both of you, try next Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

 


Additionally, it is possible that this is the result of moisture intrusion...if you suspect this, then:


REMOVE YOUR BB BATTERY NOW!!!

Run, don't walk, to this FAQ:

Do everything it says, including waiting the maximum recommended time. Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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Highlighted
New Member
Posts: 2
Registered: ‎07-02-2012
My Device: Curve 8530
My Carrier: Sprint

Re: My blackberry screen wont unlock?

Fixed it. After I reset it and it was unresponsive in the "unlock screen" i put the microSD back in place. I held it in one hand and literally punched it's lights out. Upon the reset it worked fine. Haha I guess being a brute and showing the machine who's boss works sometimes!