09-25-2012 01:03 AM
I've had so many problems trying to get my blackberry software updated.
I got so excited when i finally got the updating process started but it stopped mid-way through backing up.
I've never done this before and im terrible with computers. This suuuckks.
Solved! Go to Solution.
09-27-2012 07:35 AM
Hi asgiles and welcome to the BlackBerry Support Community Forums!
During the backup process, does it hang on a specific database? If so, let me know which database it hangs on. Also, have you tried doing a separate backup first?
10-01-2012 10:35 AM
Thanks alot for the help but I ended up finnally finding a rogers rep that could talk me through it.. she thinks there was a glitch on one of my programs or something which made it stop in the middle of backing up my phone. Threrefore, I had to selectively back up my phone, but it got the job done.