02-10-2012 04:19 PM
My blackberry torch 9860 works but the screen is black. ive done a battery pull and have had it out for about half an hour at the most and put it back in...as soon as i put it back in a tiny hourglass shows on the screen then goes away and the scren stays black....how do i fix this!!?? i have important messeges on my phone that i need to get to is there anyway to get my screen back!?
02-10-2012 04:31 PM
02-10-2012 04:36 PM
02-10-2012 05:11 PM
02-11-2012 12:33 PM
Ok my friend I am going to give some possible solutions, if your computer picks your mobile up you can do many things, first of all if you are interested in recover some messages, go to my documents and look for a file called blackberry in that folder look for some files with a name likes this BlackBerry Torch 9860 (8 8e febrero 8e 2012).ipd, once you have found id download magicberry software you can recover you messages (pin, txt, etc) contacts list, etc.
If that is ok. Try to reset your mobile, using bbsak, but remember download the original OS you will need it.
I Hope this can solve your trouble..
10-05-2012 08:52 AM
I had the same problem. After battery pull... a minute later then ... poof... black screen. I think its the OS 7.1 or damage unit because of electricity charge... don't know for sure but the funny thing is if i turned on wifi or bluetooth (before it's gone black) it behaves normal. The side effect is i often feel my 9860 body a bit warm and battery depleted fast (about 4 hr tops). Is there any clear explanation on this?? i still don't know what cause it because i use it normally & carefully...