08-19-2013 05:51 AM
It started 1st by hanging and then i did the "hard reboot" and then it just hangs at about 75% of the booting process and stays that way....the white screen started after i tried to reset to factory settings with "JL_Cmder" and it has been like that since then...please what can i do about it? pls HELP!!!
08-21-2013 11:11 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
Follow the steps in this KB article to bring the BlackBerry Torch 9860 smartphone back to life: www.blackberry.com/btsc/KB10144
Let me know if you have any more questions.
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