Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
New Contributor
Posts: 6
Registered: ‎08-19-2013
My Device: blackberry torch 9860
My Carrier: mtn nigeria

My blackberry torch 9860 wont boot, it just shows a white screen

It started 1st by hanging and then i did the "hard reboot" and then it just hangs at about 75% of the booting process and stays that way....the white screen started after i tried to reset to factory settings with "JL_Cmder" and it has been like that since then...please what can i do about it? pls HELP!!!

Retired
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: My blackberry torch 9860 wont boot, it just shows a white screen

Hey bididdy,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

Follow the steps in this KB article to bring the BlackBerry Torch 9860 smartphone back to life: www.blackberry.com/btsc/KB10144

 

Let me know if you have any more questions.

 

Cheers.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!