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New Contributor
Posts: 2
Registered: ‎03-11-2013
My Device: 9800
My Carrier: mtn nigeria

My blackberry torch keeps rebooting and I can't update cos its current software version is up to date

my phone keeps on rebooting,i have tried various ways to update it but the thing is dat its up to date so i cant install a previous version neither can i install d current version which is corrupt.pls help,dont know what to do again

Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: My blackberry torch keeps rebooting and I can't update cos its current software version is up to date

Hi and Welcome to the Community!

At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:

From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:

Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.


If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!



Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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New Contributor
Posts: 2
Registered: ‎03-11-2013
My Device: 9800
My Carrier: mtn nigeria

Re: My blackberry torch keeps rebooting and I can't update cos its current software version is up to date

thanks for your suggestion but it doesn't seem to help,i'm using the version 7 of d blackberry desktop software and windows vista on my system,i cant find the app loader application on my computer
Highlighted
Hall of Famer III
Posts: 57,244
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAF518), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: My blackberry torch keeps rebooting and I can't update cos its current software version is up to date

It should be in one of the same folders as the VENDOR.XML files...C:\Program Files (x86)\Common Files\Research In Motion\AppLoader...but it might vary slightly by version of Windows. But if you've properly followed the steps, it is there. You may have to turn on the ability to see hidden/system files, or you may have to be sure you are logged into Windows using an account with full Administrator rights. But it should be there.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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