Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

New Contributor
Posts: 2
Registered: ‎11-14-2012
My Device: bold 9790
My Carrier: 00201124848487

My bold 9790 is freezing

[ Edited ]

I download my work email account on my BES so I changed my server from BIS to BES then I downloaded a new software 7.1  then I restored from a back up & I  found my device is so slow & while searching on something in the home page it take long time & my bbm contacts all of them appears without picture please I need a help to solve this problem  & it hanged a lot also & it is tooooooooooooo slow  

Device : Bold 9790 

provider : Etisalat misr 

Os  : 7.1  rel 2039

Free Space : i didnt install anything only the software and my contacts

Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: My bold 9790 is freezing

Hi m-eissa,


Welcome to the Support Community!

To resolve these issues, please try to back up your data and perform a clean reload of your BlackBerry® Device Software. For further instructions, please see the following KB articles.

For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U

Please test to make sure the issues have been resolved before restoring any data from your backup file or reactivating your BlackBerry® Bold™ 9790 smartphone on the BlackBerry® Enterprise Server.


Hope this helps.



Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!