11-14-2012 07:57 AM - edited 11-14-2012 08:19 AM
I download my work email account on my BES so I changed my server from BIS to BES then I downloaded a new software 7.1 then I restored from a back up & I found my device is so slow & while searching on something in the home page it take long time & my bbm contacts all of them appears without picture please I need a help to solve this problem & it hanged a lot also & it is tooooooooooooo slow
Device : Bold 9790
provider : Etisalat misr
Os : 7.1 rel 2039
Free Space : i didnt install anything only the software and my contacts
11-16-2012 09:08 AM
Welcome to the Support Community!
To resolve these issues, please try to back up your data and perform a clean reload of your BlackBerry® Device Software. For further instructions, please see the following KB articles.
For Windows®: "How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
For Mac: "Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please test to make sure the issues have been resolved before restoring any data from your backup file or reactivating your BlackBerry® Bold™ 9790 smartphone on the BlackBerry® Enterprise Server.
Hope this helps.
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