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BlackBerry® OS Smartphones

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New Member
Posts: 2
Registered: ‎05-10-2012
My Device: Bold 9900
My Carrier: MTN

My computer deskop manager doesn't detect my smartphone

I am so frustrated. My desktop manager can not see my my smartphone. But it sees the usb. I is also able to see other smartphones. But mine seemsm to have a problem. Can anybody advise me on what to do please?

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Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: My computer deskop manager doesn't detect my smartphone

[ Edited ]

Hey Doodoostar,

Welcome to the BlackBerry® Support Community Forums.

 

Please review the following article that provides trouble shooting steps to try if the BlackBerry® smartphone is not being detected by the BlackBerry® Desktop Software:
Identifying and troubleshooting issues with the BlackBerry® Desktop Software detecting a USB connected BlackBerry® smartphone
http://btsc.webapps.blackberry.com/btsc/KB00125

 

Thanks.

-HB

 

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