05-10-2012 10:27 AM
I am so frustrated. My desktop manager can not see my my smartphone. But it sees the usb. I is also able to see other smartphones. But mine seemsm to have a problem. Can anybody advise me on what to do please?
05-15-2012 07:28 AM - edited 05-15-2012 07:36 AM
Welcome to the BlackBerry® Support Community Forums.
Please review the following article that provides trouble shooting steps to try if the BlackBerry® smartphone is not being detected by the BlackBerry® Desktop Software:
Identifying and troubleshooting issues with the BlackBerry® Desktop Software detecting a USB connected BlackBerry® smartphone