Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® OS Smartphones

Reply
Highlighted
New Contributor
Posts: 3
Registered: ‎05-29-2012
My Device: Model 8520
My Carrier: Claro
Accepted Solution

My computer doesn't recognize my blackberry

Hi.

I need help with this , my computer doesn't detect my BB , When I try to open the memory card from my computer there is no icon for it  .....  I tried to take the battery out for one minute, but it didn't work , the USB cable is working fine because every time that I connect the usb cable to my computer , a clock shows on my Blackberry screen ... I don't know what else to do !! 

 

any suggestions??

thanks

Hall of Famer III
Posts: 57,579
Registered: ‎11-28-2008
My Device: PRIV (6.0.1/AAG111), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: My computer doesn't recognize my blackberry

Hi and Welcome to the Community!

 

Please ensure that:

1) You have already installed the RIM Desktop Software:

 

2) You have properly activated Mass Storage Mode:

  • KB11879 What is mass storage mode

 

Are you able to see your Device Memory? With the above properly completed, you should see two additional drive letters in Windows...one for Device Memory and the other for the Media Card.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

...................................................... ......................................................