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BlackBerry® OS Smartphones

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New Member
Posts: 1
Registered: ‎10-23-2012
My Device: curve 8530
My Carrier: boost

My curve just stopped working and is under warranty, how do I go about replacing it?

Was charging in the wall and checking texts and the screen went white and then off.  Phone won't charge or turn on.  It's never been wet or abused and worked perfectly up to that point.  I was able to find the Warranty PDF on the website, but it doesn't seem to include actual steps to take to move forward and get a new phone.  Can somebody please help?

Trusted Contributor
Posts: 110
Registered: ‎10-23-2012
My Device: Rotary Phone

Re: My curve just stopped working and is under warranty, how do I go about replacing it?

If the phone is under warranty than, take it back where you purchased it.  They will either replace the unit, or repair it. 

Make sure to have the sales slip on hand as well.

 

Good Luck!

Super Contributor
Posts: 298
Registered: ‎06-10-2012
My Device: Curve 9360
My Carrier: MTN - SOUTH AFRICA

Re: My curve just stopped working and is under warranty, how do I go about replacing it?

if you paid via credit card , atleast in my country, you can still claim the warranty because your credit details along with the phones imei number should be on their system. This warrantt slip **bleep** was fine in the 80s.