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New Contributor
Posts: 5
Registered: ‎11-23-2011
My Device: 9900
My Carrier: M1

My email configurations keep disappearing every few hours!!

Ok. I'm almost ready to throw my bold 9900 away. It died on me once 6 months ago. BB gave me a new phone cos they could not fix it and recently I had errors popping up on my screen which made the phone unusable. Yesterday I just got it fixed from the service centre. I set up 2 of my emails, yahoo and gmail as usual. However every few hours, my icons for these. 2 emails keeps disappearing and even the email configurations are gone. So, I set them up and again they disappear! Pleaseeee help me which this problem that I'm facing, I can't wait for my 2 years contract to be over.
Hall of Famer III
Posts: 59,104
Registered: ‎11-28-2008
My Device: DTEK50 (AAI82), PRIV (AAI795), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: My email configurations keep disappearing every few hours!!

Hi and Welcome to the Community!

What you describe sounds quite strange indeed...but it also sounds more like a service-level problem than a device-level issue. I'd recommend you contact your mobile service provider for formal support and potential formal escalation up to BlackBerry for enhanced support. What you describe is very unusual, and I suspect it will require access to "back end" systems and such, which only your carrier and BlackBerry have access to.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.

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