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New Member
Posts: 2
Registered: ‎08-11-2014
My Device: Blackberry Curve 9320
My Carrier: Rogers

My email icon won't recognize my username or password

I received a virus in my email and had to delete my microsoft email from my phone because it wouldn't recognize my username or password. When I tried to add it back on, it still won't take my username or password. Both username and password work on my computer to access my email.  I have worked with my server, (Rogers), Bell and Microsoft (who my email is based through). Noone can figure it out. I would appreciate your input on this.

Elite II
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30
My Carrier: Rogers

Re: My email icon won't recognize my username or password

Many times typing www.blackberry.com/integrate in your phone's browser and setting up your email that way will work when other methods won't. It's worth a try.

 

 

Let us know if that helps you.  Smiley Happy


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New Member
Posts: 2
Registered: ‎08-11-2014
My Device: Blackberry Curve 9320
My Carrier: Rogers

Re: My email icon won't recognize my username or password

When I google that url, I can get into the website and launched the email button, but after clicking on it,  it says "unknown error, please try again".  I did that and come up with the same message.

 

Two days ago my texting started to not work with the message "uncaught exception: DSSMA"Invalid state (5): 125.  It feels like a slow death of my bb.