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BlackBerry® OS Smartphones

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New Contributor
Posts: 3
Registered: ‎03-03-2013
My Device: Bold 9900 model # RDE71UW
My Carrier: Rogers

My handheld loses its emails once my PC is connected.

How do I fix this so that my emails stay on my handheld until I delete? Thanks.

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: My handheld loses its emails once my PC is connected.

Hi TKapel and welcome to the BlackBerry Support Community Forums!

 

Do you lose all of your emails when you connect your BlackBerry smartphone to your computer? Do you have the BlackBerry Desktop Software configured to synchronize your email messages too?

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

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New Contributor
Posts: 3
Registered: ‎03-03-2013
My Device: Bold 9900 model # RDE71UW
My Carrier: Rogers

Re: My handheld loses its emails once my PC is connected.

         Yes I lose all my emails on my smartphone when I connect my PC. I'm not sure if I have configured the BB desktop software to synchronize my email messages too. Thanks TK                                                                                                                                                               

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: My handheld loses its emails once my PC is connected.

What version of the BlackBerry Desktop Software do you have installed?

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Highlighted
New Contributor
Posts: 3
Registered: ‎03-03-2013
My Device: Bold 9900 model # RDE71UW
My Carrier: Rogers

Re: My handheld loses its emails once my PC is connected.

7.1 Bundle 2108.

Thanks