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New Contributor
Posts: 3
Registered: ‎01-22-2009
My Device: Not Specified

My internet won't work.

Yes I am new to blackberry and my internet won't work>
Posts: 96,042
Likes: 24,618
Solutions: 6,417
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My internet won't work.


jenragland wrote:
Yes I am new to blackberry and my internet won't work>

...which begs several questions, the main one of which is--Do you have a BlackBerry Data Plan on your carrier account. You must.



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New Contributor
Posts: 3
Registered: ‎01-22-2009
My Device: Not Specified

Re: My internet won't work.

Its a blackberry 8130 and alltel service and yes it is suppose to have internet
Posts: 96,042
Likes: 24,618
Solutions: 6,417
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My internet won't work.

[ Edited ]

But I asked if you have the BB Data Plan on your account, you should ask your carrier to confirm.

 

Sometimes they DO mess up and don't get it provisioned correctly.

 

Again the lack of details doesn't help.

 

Do you have a Browser icon?

Do you have access to email.. is it pushing to your device?

When you say internet doesn't work, what specifically are you referring to ?

 

 

 

Message Edited by JSanders on 01-22-2009 09:42 AM


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
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PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 3
Registered: ‎01-22-2009
My Device: Not Specified

Re: My internet won't work.

Yes I have an icon and yes i have the data plan i was on my internet yesterday and now it ill not work.
Posts: 96,042
Likes: 24,618
Solutions: 6,417
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My internet won't work.

With the BlackBerry device powered ON, remove the battery a few seconds and then reinsert the battery to reboot.


1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code