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New Contributor
Posts: 3
Registered: ‎10-29-2012
My Device: 9860
My Carrier: Orange

My new email won't validate

Just had a second business email address set up which has is the exactly the same setup as my other email which has always worked on my BB.

I've checked with my web guy and all the info and passwords i've input are correct. The error says "your device had a problem connecting to the server"

This is on BIS, IMAP email

The new email worked perfect first time on my BB playbook, so strange it refuses (50+ attempts) to validate on my BB9860

Any advice would be much appreciated

Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: My new email won't validate

Hey TABlan,

Welcome to the BlackBerry Support Community Forums.


Thanks for the question.


I would suggest trying to setup the IMAP account through advanced integration.  Follow the steps in this KB article: www.blackberry.com/btsc/KB10154


Let me know if you have any more questions.





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New Contributor
Posts: 3
Registered: ‎10-29-2012
My Device: 9860
My Carrier: Orange

Re: My new email won't validate

Thanks for the suggestion, I have tried the advanced set up several times from a pc and from the phone and it just refuses to validate. error message:

an error occurred during email account validation, please check your information and try again.


all the settings have been confirmed as correct.