10-29-2012 11:27 PM
Just had a second business email address set up which has is the exactly the same setup as my other email which has always worked on my BB.
I've checked with my web guy and all the info and passwords i've input are correct. The error says "your device had a problem connecting to the server"
This is on BIS, IMAP email
The new email worked perfect first time on my BB playbook, so strange it refuses (50+ attempts) to validate on my BB9860
Any advice would be much appreciated
11-02-2012 04:02 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
I would suggest trying to setup the IMAP account through advanced integration. Follow the steps in this KB article: www.blackberry.com/btsc/KB10154
Let me know if you have any more questions.
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Click Accept as Solution for posts that have solved your issue(s)!
11-02-2012 04:13 AM
Thanks for the suggestion, I have tried the advanced set up several times from a pc and from the phone and it just refuses to validate. error message:
an error occurred during email account validation, please check your information and try again.
all the settings have been confirmed as correct.