01-22-2013 08:16 AM - last edited on 01-22-2013 11:50 AM by Chronos
i have been trying to update my ota sofware an it has been loading for about 5 hours now an it hasnt moved an will not move off 6% what do i do i cannot acess my mobile until it has updated?
01-24-2013 02:15 PM
Hello jcarr93 and welcome to the BlackBerry Support Community Forums.
Sorry to hear you're experiencing an issue updating your software.
Are you able to see at what stage of the update you appear to be stuck at?
Is it during the backup process or has the backup completed and you're downloading the update?