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New Member
Posts: 2
Registered: ‎01-22-2013
My Device: cruve 9360
My Carrier: 02

My ota sofware an it has been loading for about 5 hours

[ Edited ]

i have been trying to update my ota sofware an it has been loading for about 5 hours now an it hasnt moved an will not move off 6% what do i do i cannot acess my mobile until it has updated?

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Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: My ota sofware an it has been loading for about 5 hours

Hello jcarr93 and welcome to the BlackBerry Support Community Forums.

 

Sorry to hear you're experiencing an issue updating your software.

 

Are you able to see at what stage of the update you appear to be stuck at? 

 

Is it during the backup process or has the backup completed and you're downloading the update? 

 

Thanks!

-HMthePirate

 

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