05-16-2013 09:42 PM
My phone do not hold a charge unless I turn off the radio on the phone or remove the sim card. Prior to this it while charging a black plug used to replace the lightening bolt on the battery symbol. However, while the radio is off the plug do not appear. Please advise.
05-17-2013 08:08 AM
Welcome to BlackBerry Support Forums
Are you sure that the battery is good enough or have you tried to use another Good BlackBerry battery , if not then try to arrange a fully charged battery and test it on your device , it will reveal if the problem is within your device or the Battery itself.
Try it and let us know.