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New Member
Posts: 2
Registered: ‎05-19-2011
My Device: blackberry tour
My Carrier: us cellular

My phone is on, but wont let me access anything

My phone is turned on, I can hear that I get calls or text messages and such but my phone wont let me do anything, and it goes to a black screen..i have taken the battery out several times and still doesn't do anything, so what do i do?

Posts: 95,198
Likes: 24,505
Solutions: 6,380
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My phone is on, but wont let me access anything

What happens after you reinsert and reboot?



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New Member
Posts: 2
Registered: ‎05-20-2011
My Device: tour 9630
My Carrier: verizon

Re: My phone is on, but wont let me access anything

I am having the same problem.  Did you ever figure out how to fix it?

New Contributor
Posts: 3
Registered: ‎04-13-2009
My Device: Not Specified

Re: My phone is on, but wont let me access anything

Try leaving the baattery out for several hours & then reinsert. Left mine out overnight and now the phone wroks fine. Hope this helps.
New Member
Posts: 2
Registered: ‎05-19-2011
My Device: blackberry tour
My Carrier: us cellular

Re: My phone is on, but wont let me access anything

It goes back to doing the same thing, nothing!!!! So I ended up having to get a new phone!!