02-13-2013 01:53 PM
I have a BB 9900 that I got brand new in September 2012. It has almost no apps on it and it is so **bleep** slow. I keep getting messages telling me that the application memory is low. That would explain why it is running so slowly but what I don't understand is why the application storage is so small. I don't have that many apps. And on top of that the internal memory seems to indicate that is has lots of free space, and the sd card is also mostly empty. How do I fix this? Is there a way to move the application storage to use other memory space? Why does this phone suck so much. I was so excited to have a brand new blackberry and now I just want to throw it out of a window. Can someone please help me get this thing working properly?
02-13-2013 04:33 PM
Hi and Welcome to the Community!
Given your question, there are a few things to discuss...so please bear with me...
There are three types of potential memory on a BB: 1) Application Memory, 2) Device Memory, and 3) Media/SD Card Memory.
Application Memory -- This is the most crucial; it is the protected (not user accessible), dedicated, and fixed (in size) space that is available as the destination for the installation of applications (plus some application storage, overhead and such). You cannot touch AppMemory. You cannot improve the maximum AppMemory that your BB has. It is what it is. Applications can only install here...there is no option.
Device Memory -- This is space on your BB that you can touch to store files, pictures, media, etc. Typically, it is not terribly large, but it is available to you.
SD/Media Card Memory-- This is what it says...your SD card, for you to store files, media, pictures, etc. It can be as large as your BB OS can support...see this KB:
On some devices/OS levels, you can only see "File Free" (Options > Status), which I think is equivalent to AppMemory. On other devices, you can see all three memory usage levels (Options > Memory). Here are some guidelines to use:
It is always important to properly close applications when you are done with them. Using the Back or the Red key will not do this -- those leave it to the app to decide what to do...and some will leave themselves resident in memory, consuming resources on your BB, slowing the overall performance. Rather, to close an app, press and select "Close" or "Exit"...that will force the application to be closed, freeing up for your new use the resources it was consuming. Some apps will always remain running (typically -- BBMessenger, Browser, Homescreen, Phone, and Messages)...but, you should still close them properly - especially the Browser...if it is left on an active web page, it will not only consume extra resources but battery power as well.
Further, anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure. Some have taken to doing this on a regular basis as a preventive measure...some as frequently as once per day. Others have obtained the QuickPull app to automate a simulated Batt-Pull.
The trick with any model BB is to find the right mix of "must have" apps that fit within the available app memory of that device (which, recall, is fixed and cannot be changed in size). Further, making sure that none of the apps you select are badly behaving -- e.g., have bad memory leaks. And also making sure you fully close apps when you are done with them. In some cases, a daily batt-pull reboot is not an unusual thing at all.
02-13-2013 05:07 PM
I will try this out. But I have to say i am severly dissappointed in the size of the application memory. It's way too small. Is there anyway to set where the device stores other data aside from application software? Can I tell it to save pictures and videos to the media card?
02-13-2013 05:12 PM
Pictures and Videos will have no affect on AppMemory -- they go to Device Memory, which is separate. But, inside of many apps (including those), you can instruct them to store their data to the SD card rather than Device Memory. But for anything that is stored in AppMemory, you cannot change where that is stored. Everything that is within one of the databases listed in this KB will consume AppMemory:
So, AppMemory must contain (and it cannot be otherwise) the OS itself, all installed apps, and all databases listed there. So the balancing act is tricky indeed.
There is an old saying about memory in general:
Too much is never enough.
02-13-2013 05:16 PM
Can you tell me what apps that come pre-installed I can delete to make room. There are quite a few that came with the phone that I never use. Are there any common "must deletes"?
02-13-2013 06:37 PM
There is no common anything...each carrier "wraps" the OS with things they want their users to have, and there are other things that BlackBerry may include in the core (e.g., licensed games and such). Further, each individual user has their own set of requirements, and that is normally quite different from others. So no, I know of no common "must deletes".
Basically -- anything you don't use...if you can delete it, do so. If you really want it to be as clean as it can be, you would actually go the other way round...reload your OS from scratch, but leave off those things you don't need.